Q: Can I sign up at anytime?

A: Yes you can!

 

Q: Will the payment be auto-debited out of my account or will I be able to pay cash when I come?

A: Yes, all payments will be auto-debited from your account with the information you entered in when you first signed up. We will not be accepting cash payments. All payment must be done through our website at nkfitstudio.com 

 

Q: How long is each group membership & can I cancel at anytime?
A: Each membership is a year long. You may cancel your membership 7 days before your year contract ends. If you do not cancel, it will automatically renew itself for the next year. You may cancel by coming in the gym or via email. 

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Q: Can I get a refund?
A: Unfortunately here at NK Fitness we do not offer any refunds 

 

Q: Do I have to schedule a consultation to participate in the group classes? A: No, consultations are only for 1-1 & semi-private clients 

 

Q: How do I schedule a consultation appointment & how long are they?
A: You may schedule an appointment via our website my clicking the consultation tab, from there it will allow you to pick a day & time best for you. Each consultation last 30-45mins 

 

Q: Do you consult on the weekends?
A: No, we do not. Only Monday-Friday 

 

Q: Do you train kids?
A: Yes, we do! We train kids from the ages of 6-17 years old, 

 

Q: Do you all offer childcare? Can I bring my child to class with me?

A: Unfortunately, we do not offer childcare at this time. Kids are only allowed inside the classes, if they are being serviced. 

 

Q: When are payments due?
A: For 1-1 & semi private clients, payments will be due at the consultation appointments, no exceptions.

 

Q: What should I wear to the gym?
A: Please wear workout attire & closed toe shoes. 

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Q: What is a pull-up class?

A: A pull-up class is a service provided if you want to pay as you come vs. signing up for a membership. Group pull-up classes are $25 each and Private pull-up classes are $45& up each. It’ll be more cost efficient if you were to sign up for the membership. 

 

Q: How do the membership programs work?

A: We offer 4 tiers! Depending on which tier you select, that’s how many classes you’re available to do within that month. Once you have used all your classes that month, you’ll have to wait to come back the following month, unless you decide to pay extra for a pull-up class. We highly suggest doing Tier 4 which is the unlimited pack. You’ll be able to come to any class at any time of the week you want, if it’s on the schedule.

 

Q: What if I’m running late for a class?
A: I give each client a 10 minute grace period from the time the scheduled class begins. I want everyone to get the full benefit of each class they attend. After that 10 mins mark, you will have to come to the next class. Ex: if your class begins at 5p, you will have until 5:10p to be in the class

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